Kia of Everett FAQs
Kia of Everett – General FAQs
Find answers to the most common questions about who we are, how trade-ins work, and more. Our goal is to make the car-buying and service experience as transparent and stress-free as possible in Everett, WA.
We've compiled this list of frequently asked questions to provide you with quick, easy-to-understand information about our dealership and its policies.
Our team is always happy to provide additional information or clarify any of the policies discussed here.
- Vehicle Inventory: Learn about our selection of new Kia cars, trucks, and SUVs, including EV models.
- Financing & Trade-ins: Get details on how we can help you finance your next vehicle or value your current one.
- Service & Parts: Find out about our expert service department and genuine Kia OEM parts.
If you don’t see your question answered here, please don't hesitate to reach out to our team. We’re always ready to help and ensure you have all the information you need to make an informed decision.
Q: What types of vehicles does Kia of Everett sell?
We stock a full lineup of new Kia models, including the latest electrified and gasoline vehicles, as well as carefully inspected pre-owned vehicles from various makes. Whether you need a fuel-efficient sedan, a versatile SUV, or an innovative EV, our inventory has something for everyone.
We’re continually updating our selection, so you’ll find the newest Kia releases—like the Telluride, Sportage, and EV9—and budget-friendly pre-owned choices on our lot. Feel free to browse our website or visit in person to see current offerings.
- New inventory: Telluride, Sportage, Sorento, Forte, Carnival, EV6, EV9 and more
- Pre-owned vehicles: A wide range of makes and models, each inspected by our factory-trained Kia technicians
- Speciality vehicles: Hybrid, Plug-in Hybrid, and Electric Vehicle (EV) models on request
Can’t find the exact vehicle you’re looking for? Let us know and we’ll search the region or place a factory order on your behalf.
Q: Are trade-ins accepted, and how is value determined?
Yes—trading in your current vehicle is a great way to simplify your purchase and lower your out-of-pocket cost. We assess each trade fairly using market data specific to the Everett area, vehicle condition, and mileage.
You can also start the process from home using our online trade valuation tool. When you bring the vehicle in, our appraisers will confirm its condition and finalize the offer.
- Online estimate: Use our Value My Trade tool for a ballpark figure
- In-person appraisal: A quick inspection of condition, service history, and mileage
- Transparent offers: We explain how we arrive at your trade-in value and answer any questions you may have
Remember to bring your title and registration if you own the vehicle outright. If it’s financed, we’ll obtain payoff information from your lender and handle the paperwork for you.
Q: Do you sell pre-owned cars that aren’t Kias?
Absolutely! Our pre-owned inventory features a variety of brands and body styles, from compact sedans to full-size SUVs. Each pre-owned vehicle goes through a multi-point inspection performed by our Kia-certified technicians to ensure safety and reliability.
If you’re looking for a specific make or model, our sales team can search regional auctions and dealer networks to track down your desired vehicle.
- Multi-point inspection: Brake check, fluid levels, tire condition, and more
- Warranty options: Many pre-owned vehicles qualify for extended coverage plans
- Variety: Cars, trucks, SUVs, and vans from domestic and import manufacturers
Ask about Certified Pre-Owned (CPO) Kia vehicles, which include additional benefits like factory warranty extensions and roadside assistance.
Q: What warranty coverage comes with new Kia vehicles?
Every new Kia comes with comprehensive warranty protection, including the industry-leading 10-year/100,000-mile limited powertrain warranty, to give you peace of mind. You can also choose to extend coverage through official Kia Protection plans.
Our finance and product specialists can review the details of each plan and help you choose the protection that fits your driving habits.
- Bumper-to-bumper: 5 years or 60,000 miles, whichever comes first
- Powertrain: 10 years or 100,000 miles (limited)
- Kia Protect options: Extended service plans, maintenance packages, and roadside assistance
We recommend reviewing your warranty booklet for specific terms and coverage limits. Feel free to ask if anything is unclear.
Q: Can I schedule a test drive online?
Yes—you can book a test drive from the comfort of your home. Use our online form to pick a Kia model, choose a date and time, and enter your contact information. Our team will confirm your appointment and have the vehicle ready when you arrive at our Everett location.
If you prefer to speak with someone directly, feel free to call or stop by. Walk-ins are welcome, though scheduling ahead ensures the vehicle you want is available.
- Easy online form: Select your model and preferred time slot
- Flexible scheduling: Evening and weekend slots available
- No obligation: Test drives are free and pressure-free—decide on your own timeline
Bring your driver’s license and any passengers you’d like to experience the vehicle with you.
Q: What payment methods do you accept?
We aim to make payment convenient for every customer. Depending on whether you’re paying for a deposit, a vehicle purchase, or a service bill, different options may apply.
You can use traditional payment methods or explore financing and online payment options. Our finance team can answer any questions about methods or processing times.
- Accepted methods: Cash, personal or cashier’s checks, debit, and major credit cards
- Financing: Through Kia Motors Finance or our partner lenders for vehicle purchases
- Online payments: Many lenders offer portals and apps for convenient bill pay
For large transactions, please coordinate with our finance office beforehand to ensure funds are cleared in time for delivery.
Q: What is your return or exchange policy on vehicle purchases?
New and pre-owned vehicle sales are generally final due to state regulations. However, our goal is for every customer in Everett to be happy with their purchase. If you’re not satisfied, contact us within three days and we’ll explore options such as exchanging for a different vehicle.
For service work, we stand by our repairs. If an issue persists after a visit, let us know and we’ll address it promptly at no additional cost.
- Three-day contact window: Let us know right away if something isn’t right
- Case-by-case exchanges: We’ll work together on a solution that fits your needs
- Service guarantee: We’ll re-perform repairs if there’s an issue
Please note that mileage or wear may affect exchange eligibility. Reach out to discuss your circumstances.
Q: Are you involved in local community events?
Yes! Kia of Everett is proud to support local schools, sports teams, and charities in the Snohomish County area. Giving back is part of our commitment to being a good neighbor and strengthening the Everett community.
We often host or sponsor events at the dealership, including food drives, car shows, and educational workshops. Follow us on social media to stay up to date on upcoming activities.
- School partnerships: Donations and sponsorships for athletic programs and clubs
- Charity drives: Annual food and toy collections benefiting local organizations
- Community events: Car shows, safety clinics, and customer appreciation days
If you have a community initiative you’d like us to support, please reach out. We love collaborating with our neighbors.
Q: Do you offer discounts for military members or first responders?
We’re grateful for those who serve. That’s why we honor the Kia Military & First Responder Incentive Program. Eligible customers can save on select new vehicles as a small thank-you for their dedication.
When you’re ready to purchase, bring proof of service so we can apply the appropriate incentive to your deal.
- Who qualifies: Active-duty, retired, and honorably discharged service members and first responders
- Documentation required: Military ID or employment badge
- Eligibility: Offers vary by model and may be combined with other promotions
Our sales team will help you navigate current offers and ensure you receive every incentive you’re entitled to.
Q: What makes Kia of Everett different from other dealerships?
We are a locally focused Kia dealer serving Everett and Snohomish County. We believe buying or servicing a vehicle should be enjoyable and stress-free. That philosophy guides everything we do, from the way we greet you at the door to how we follow up after a sale.
We’re locally owned, community-minded, and committed to building relationships that last for generations. Join the many customers who have trusted us for decades and experience the Kia of Everett difference.
- Friendly staff: Named in numerous reviews for going above and beyond
- Transparent processes: Fair pricing, clear financing, and honest trade-in evaluations
- Community focus: Active supporter of local events, schools, and charities
We look forward to welcoming you into the Kia of Everett family. Contact us now!